24 views

Description

Multiple attachments are created when you drag and drop files to any forms after clicking click through popup(Eye icon for reference records). The number of attachments created is proportional to the number of times you have clicked the pop-up icon.

Steps to Reproduce

  1. Make sure List V2 is ACTIVE and the system property glide.ui.clickthrough.popup is set to true.
  2. Go to any form where you can attach documents (for example, the incident form).
  3. Click on the eye icon - Clickthrough Popup - to open the reference item in a new window and close the window.
  4. Drag and drop any file from the local machine to the form to attach the file.

    Note that multiple copies of the attachment are created. The number of attachment created is directly proportional to the number of time you clicked the Clickthrough Popup icon.

 

Workaround

Set the glide.ui.clickthrough.popup system property to false.


Related Problem: PRB1257505

Seen In

Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 3
Fuji Patch 7 Hot Fix 5
Helsinki Patch 3

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-07-24 04:18:04
Published:2018-07-18