When a UI Policy makes the Additional Comments field mandatory, the Additional Comments field is populated with the previous comment when the Post button is used.
Steps to Reproduce
- Create a UI Policy with the following data:
Table = Incident , Application = Global ,
Conditions: State is Resolved.
UI Policy Actions: Field name = comments , Mandatory = True , Visible = Leave alone , Read-only = Leave alone
- Open any incident record whose state is not resolved.
- Update the field "Additional comments (Customer visible)" with any string value.
- Click on Post.
The activity log will get updated.
- Change the State to Resolved and navigate to the "Additional comments (Customer visible)" field.
Note that the previous value is in the field.
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Related Problem: PRB678085