When a UI Policy makes the Additional Comments field mandatory, the Additional Comments field is populated with the previous comment when the Post button is used.

Steps to Reproduce

  1. Create a UI Policy with the following data:
    Table = Incident ,  Application = Global ,
    Conditions: State is Resolved.
    UI Policy Actions: Field name = comments , Mandatory = True , Visible = Leave alone , Read-only = Leave alone
  2. Open any incident record whose state is not resolved.
  3. Update the field "Additional comments (Customer visible)" with any string value.
  4. Click on Post.
    The activity log will get updated.
  5. Change the State to Resolved and navigate to the "Additional comments (Customer visible)" field. 
    Note that the previous value is in the field.


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Related Problem: PRB678085

Seen In

Geneva Patch 5
Geneva Patch 6
Helsinki Patch 5
Helsinki Patch 6 Hot Fix 1

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-23 01:52:40