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Troubleshooting failing translations on catalog items and record producer description fields - Support and Troubleshooting
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  • Troubleshooting failing translations on catalog items and record producer description fields
KB0691895

Troubleshooting failing translations on catalog items and record producer description fields


866 Views Last updated : Jun 5, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

After activating the French language plugin, switching the user's session language between English/French, doesn't bring the relevant language translation on catalog item / record producer's description field.

Release

Any supported release.

Cause

To get a field translated, it should have one of the following field type, translated_field, translated_text, Translated_html.

The description field of catalog item was set as field type "html" and hence it didn't support the translation. Since record producer extends sc_cat_item, it was also experiencing the transaction issue with description field.

As shown in the following screenshot, with out of the box, we have description field of sc_cat_item table set to field type as "translated_html". 

A Record Producer form, displaying the "show info" pop-out of sc_cat_item_producer.description field. "translated_html" is the Type value and this is emphasized by a red rectangle around it with an arrow towards text that reads: "On outo fo the box description field is of type "translated_html"

Resolution

Set the field type for sc_cat_item table's "description" field as "translated_html" as in out of the box.

Related Links

Activating language plugin

Translated field types


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