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How to check MetricBase Connection from instance - Support and Troubleshooting
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  • How to check MetricBase Connection from instance
KB0691885

How to check MetricBase Connection from instance


5086 Views Last updated : Jul 19, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Occasionally, Metric Explorer is unable to load data with the error "Whoops! Some data could not be loaded", as shown in the following illustration.

 

The issue could be due to the instance losing the connection to MetricBase for some reason.

Procedure

You can verify the MetricBase connection by using the MetricBase Configuration module.

  1. Go to https://<instance_name>.service-now.com/sys_clotho_config_list.do?sysparm_query=.

  2. OR Correct table to check is sys_service_endpoint or to go via the Metricbase Configuration option on the left hand navigator.

  3. Access the "clotho" record.

  4. Run the test connection via the UI action Test Connection.

Demo Data

For Demo Data, you will need to activate the "MetricBase Demo" plugin; note the "Has Demo Data" option is ticked whereas the "MetricBase" plugin does not have this ticked.

When activated on your instance you received a pop-up box and need to tick "Load Demo Data" again.

If the "MetricBase Demo" plugin is already active then you will see a hyperlink that says "Load Demo Data Only" which, when you click you receive a pop-up window which allows you when you click "OK" to construct a drone-themed application that is filled with demo data for use of demonstrating the functionality of the MetricBase plugin.


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