25 views

Overview


After upgrading to Kingston Patch 6 if you notice that your Request Item and SC Task forms is unresponsive/broken. Please check if you have the following exception on your browser console

Uncaught TypeError: Cannot read property 'style' of null
at e.setCatalogDisplay (VM7366 js_includes_catalog.jsx:2971)
at e.setDisplay (VM7366 js_includes_catalog.jsx:3089)
at e._setDisplay (VM7316 js_includes_doctype.jsx:5358)
at e.setDisplay (VM7316 js_includes_doctype.jsx:5350)
at e._runAction (ui_policy.jsx?v=05-24-2018_1317:638)
at e.runActions (ui_policy.jsx?v=05-24-2018_1317:587)
at e.runPolicy (ui_policy.jsx?v=05-24-2018_1317:37)
at e.runPolicyOnLoad (ui_policy.jsx?v=05-24-2018_1317:32)
at ui_policy_onLoad (ui_policy.jsx?v=05-24-2018_1317:788)
at runBeforeRender (VM7316 js_includes_doctype.jsx:402) 

Workaround


1. In the Application Navigator type sys_properties.list 

2. Click New

3. Create a new system property with these values: 
Name: glide.sc.use_sc_form_v2 
Type: true|false 
Value: false

4. Click Save

5. In the Application Navigator perform cache.do

Additional Information


This is another symptom of PRB1289778, This is fixed in London Version of ServiceNow.

Article Information

Last Updated:2018-07-10 05:25:59
Published:2018-07-10