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Symptoms


Ticket field widget displays random display value for the variables defined as type-Lookup Choice-and sys_choice table has multiple records for same value

 

Release


Known to affect Jakarta and Kingston.

 

 

Cause


Known issue as per PRB1251780.

What is described in this PRB is not an expected or supported use of the sys_choice table. There may be multiple sys_choice records with the same value depending on your query. sys_choice exists to support choice list fields, not to be the target of a reference field or variable.

 

Resolution


Fortunately, the solution here is a relatively simple one. We recommend that customers use the multiple choice type field and then configure the question choices options.

 

Article Information

Last Updated:2019-05-21 11:49:30
Published:2018-12-19