Issue
Attachment icons/images of Signatures continue to display even after setting system property 'glide.email.inbound.image_sys_attachment.filter.action'.
Cause
When processing inbound emails which has images such as attachment icons/logos/email signature, the platform creates duplicate records in the sys_attachment table for the target table record even if system property glide.email.inbound.image_sys_attachment.filter.action value is set as AttachNone.
Symptoms
- Duplicate image attachments in the Manage Attachments section at the top of table record in form view which keeps on increasing with forthcoming reply emails.
- The same duplicate images keep on appearing on the Activity Notes in addition to Email updates.
Resolution
Using system property glide.email.inbound.image_sys_attachment.filter.action alone does not work. To filter images from emails and reduce duplicate image attachments to target records, configure both of the following mentioned system properties:
- glide.email.inbound.image_sys_attachment.filter.minimum_bytes
- glide.email.inbound.image_sys_attachment.filter.action