Attachment icons / images of Signatures continue to display even after setting system property 'glide.email.inbound.image_sys_attachment.filter.action'
When processing inbound emails which has images such as attachment icons / logos / email signature, platform creates duplicate records in sys_attachment table for the target table record even if system property glide.email.inbound.image_sys_attachment.filter.action value is set as AttachNone.
- Duplicate image attachments in Manage Attachments section at the top of table record in form view which keep on increasing with forth coming reply emails.
- Same duplicate images keep on appearing on the Activity Notes in addition to Email updates.
Using system property glide.email.inbound.image_sys_attachment.filter.action alone does not work. To filter images from emails and reduce duplicate image attachments to target records, configure both of below mentioned system properties:
Kindly check Email Image Filtering Properties from ServiceNow docs for more details.