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Description

Service Portal - Icon List Widget: The following types of link defined in Menu item are not honored:

  • Catalog Category
  • Catalog Item
  • KB Topic
  • KB Article
  • KB Category

 

Steps to Reproduce

  1. Add the Icon List Widget to the index (ID) page via the Page Designer or manually.

  2. Open the widget instance associated to that widget (present in the index page).

  3. In the Menu Items related list, click New and enter the following parameters:

    • Label: Test Link
    • Type: KB Article
    • (a new field shows up based on type) KB article: Select any available KB article
  4. Navigate back to <instance-name>.service-now.com/sp to load the index page.

  5. Under Icon List Widget, click Test Link.

    Notice that nothing happens. A link is generated as '/sp?id=& ...' which means no ID page is defined where the portal can navigate to.

    This issues is also reproducible for the types mentioned in the description.

 

Workaround

Specify a page value when defining the Menu Item.


Related Problem: PRB1286253

Seen In

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Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-07-18 03:09:21
Published:2018-07-18