Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Previous/next arrows on a form may cause display of unexpected records when List v3 is enabled - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Previous/next arrows on a form may cause display of unexpected records when List v3 is enabled
KB0691399

Previous/next arrows on a form may cause display of unexpected records when List v3 is enabled


583 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

The list of available records being traversed with the previous/next arrows in Form view breaks in certain conditions when List v3 is enabled.

Steps to Reproduce

  1. Ensure that List v3 is activated and enabled on the instance.

  2. Impersonate a user, for example, Abel Tuter.

  3. Navigate to Self-Service > Service Catalog and place a few separate orders (laptop, tablet, etc.).

  4. Navigate to Self-Service > My Requests.

    Note that only a few records are in the list.

  5. Open one of the records.

  6. Use the Next Record and Previous Record arrows on the form header.

    Instead of navigating through only a few records in the My Requests List, you are traversing hundreds of additional records.

 

 

Workaround

Deactivate List v3 and use List v2.


Related Problem: PRB1249289

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.