The list of available records being traversed with the previous/next arrows in Form view breaks in certain conditions when List v3 is enabled.

Steps to Reproduce

  1. Ensure that List v3 is activated and enabled on the instance.

  2. Impersonate a user, for example, Abel Tuter.

  3. Navigate to Self-Service > Service Catalog and place a few separate orders (laptop, tablet, etc.).

  4. Navigate to Self-Service > My Requests.

    Note that only a few records are in the list.

  5. Open one of the records.

  6. Use the Next Record and Previous Record arrows on the form header.

    Instead of navigating through only a few records in the My Requests List, you are traversing hundreds of additional records.




Deactivate List v3 and use List v2.

Related Problem: PRB1249289

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-11-16 01:54:12