The pop-up window from hovering over the icon for previewing catalog items freezes and will not close

Steps to Reproduce

  1. Navigate to Service Catalog > Catalog.

  2. Click the Add Content button and add the catalog items from any category to the catalog_home page.

  3. Keep hovering over the icons for the catalog items.

    Note that sometimes the pop-up window persists and does not go away.


Either refresh the page or hover over the icon again and move the mouse out of the icon to close the pop-up window.

If you are able to upgrade, review the Fixed In and Intended Fix Version fields to determine whether any versions have or are planned to have a permanent fix.

Related Problem: PRB1253475

Seen In

There is no data to report.

Intended Fix Version


Fixed In

Kingston Patch 7

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-07-16 03:42:23