Symptoms
When we are using Password Reset Process, we have an option to enroll devices for Two Factor authentication.
During this process, we are seeing that "NEWLINE" in the message body is interpreting as "?" in the SMS in iPhones
https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/login/task/t_EnrollUsingSMS.html
Release
When working Password Reser Plugin
Cause
In the email body we are seeing a NEW LINE and it's causing the issue for us here.
Resolution
Goto the email Notification.
/nav_to.do?uri=sysevent_email_action.do?sys_id=7cd0c421bf200100710071a7bf0739bd%26sysparm_view=advanced
Please remove the space between
Use this verification code to verify your identity:
<<SPACE>>
${event.parm2}
and set it as "Use this verification code to verify your identity: ${event.parm2}" in Message and SMS.