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Symptoms


Unable to import/download GRC UCF content

Release


Kingston

Cause


Records stored in (sn_comp_ucf_import_status)(sn_comp_ucf_download_status) tables. 

Resolution


To resolve this issue proceed by deleting the records on the (sn_comp_ucf_import_status)/(sn_comp_ucf_download_status) tables. 

https://<instance name>.service-now.com/sn_comp_ucf_download_status_list.do
https://<instance name>.service-now.com/sn_comp_ucf_import_status_list.do
 

GRC UCF import should function as intended upon deleting all of the files in tables above.

Article Information

Last Updated:2018-06-30 16:23:48
Published:2018-06-30