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Answer Choices are not available after activating Vendor Risk Management Portal - Support and Troubleshooting
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  • Answer Choices are not available after activating Vendor Risk Management Portal
KB0691016

Answer Choices are not available after activating Vendor Risk Management Portal


488 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Answer Choices are missing on the Vendor Risk Management Portal

Cause

(Service Portal Survey) plugin is inactive.

Resolution

The issue is associated with (Take questionnaire) widget below: 
https://<Instance-name>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=444c7895eb3322006080a638a206fe04 

The issue is caused due to Missing Widget Angular providers below: 
https://<Instance-name>-now.com/nav_to.do?uri=m2m_sp_ng_pro_sp_widget.do?sys_id=d44c38d5eb3322006080a638a206fefc 
https://<Instance-name>.service-now.com/nav_to.do?uri=m2m_sp_ng_pro_sp_widget.do?sys_id=ad478665ebb322006080a638a206fe75 

The (spSurveyField) widget angular provider was missing below required angular providers as well: 
https://<Instance-name>.service-now.com/m2m_sp_ng_pro_sp_ng_pro_list.do?sysparm_query=required_by%3Dd9e214f6c3202200943974e1c1d3ae87%5E 

The above files are associated with the (Service Portal Survey) plugin. To resolve the issue activate (Service Portal Survey) plugin.

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