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Symptoms


Answer Choices are not available after activating Vendor Risk Management Portal

Release


Kingston

Cause


(Service Portal Survey) plugin is inactive.

Resolution


The issue is associated to (Take questionnaire) widget below: 
https://<Instance-name>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=444c7895eb3322006080a638a206fe04 
 
The issue is caused due to Missing Widget Angular providers below: 
https://<Instance-name>-now.com/nav_to.do?uri=m2m_sp_ng_pro_sp_widget.do?sys_id=d44c38d5eb3322006080a638a206fefc 
https://<Instance-name>.service-now.com/nav_to.do?uri=m2m_sp_ng_pro_sp_widget.do?sys_id=ad478665ebb322006080a638a206fe75 
 
The (spSurveyField) widget angular provider was missing below required angular providers as well: 
https://<Instance-name>.service-now.com/m2m_sp_ng_pro_sp_ng_pro_list.do?sysparm_query=required_by%3Dd9e214f6c3202200943974e1c1d3ae87%5E 
 
The above files are associated to (Service Portal Survey) plugin. To resolve the issue activate (Service Portal Survey) plugin.

Article Information

Last Updated:2018-06-30 11:22:00
Published:2018-06-30