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Description

Standard change proposal form does not hide Restricted Change Request values.

 

 

Steps to Reproduce

  1. Navigate to Change > Administration > Standard Change Properties.

  2. Check "Restricted Change request values", which include Active, Risk, and other fields.

  3. Go to the Catalog Item "Propose a new Standard Change Template" or go to https://<instance-name>.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=cb2a927f935002003b7a7a75e57ffb4c

  4. Fill in the form.

  5. Check Change Request Values and check the last drop-down box.

    Note that the Risk, Active, and other restricted values are not populated.

  6. Save the form. 

    The Standard Change Proposal Form appears.

  7. Go to the Change Request Values Section.

  8. Go to the last drop-down box.

    Note that the Active, Risk, and other restricted values appear.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB724621

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Article Information

Last Updated:2018-07-23 04:21:59
Published:2018-07-23