Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Using Project Workbench to create Agile Phase (project task) and use Sprints, will cause incorrect Project Task end dates. Only affects Workbench when creating Agile Phase (project task) - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Using Project Workbench to create Agile Phase (project task) and use Sprints, will cause incorrect Project Task end dates. Only affects Workbench when creating Agile Phase (project task)
KB0691010

Using Project Workbench to create Agile Phase (project task) and use Sprints, will cause incorrect Project Task end dates. Only affects Workbench when creating Agile Phase (project task)


964 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Using Project Workbench to create Agile Phase (project task) and use Sprints, will cause incorrect Project Task end dates. It only affects Workbench when creating Agile Phase (project task)

Steps to Reproduce

  1. In OOB instance with Demo data, open a Project record and click "Project Workbench" to open Workbench
  2. On the Track tab, Click on the "+" button to create a new phase.
    • Phase Type should Agile
    • Short Description can be anything
    • Select an Assignment Group which has Sprints
    • Select Start Sprint and End Sprint
  3. Notice the Planned start date, Planned end date, and the Planned duration is calculated based on Sprints
    This calculation looks correct for now in pop-up
  4. Click Submit.
  5. Open the Project record in normal form again. Open the Project task which was just created. Check the Planned start date, Planned end date and the Planned duration.

They are incorrect.

 

Workaround

Open the project task in normal form:

  1. Remove the values in Start Sprint, End Sprint, Planned start date, Planned end date.
  2. Then Save the record.
  3. Select Start Sprint, End Sprint again, save the record.

Calculation is corrected.

 


Related Problem: PRB1292595

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.