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Symptoms


Certain user timezone preference ex. EET is not honored on instance as per user preference setting 

Release


All Releases 

Cause


Working as designed since EET (or other such deprecated time zone selection) Time zone has been deprecated as per Wiki standards which ServiceNow follows

Resolution


- User's Timezone setting of 'EET' typically would override the System Timezone setting saved in the 'glide.sys.default.tz' System Property 
- Support for these Timezones is driven by Wiki standards at the link below: 
http://en.wikipedia.org/wiki/List_of_zoneinfo_time_zones
- As per this Wiki link, 'EET' timezone has been depracated and as a result the system switches to EST timezone which is the default timezone for the instance 
- Please ask your users to select a valid Timezone in their User Profile to resolve this issue 

Additional Information


KB0594661 - Time zone representation (all releases)

Article Information

Last Updated:2018-07-04 05:57:46
Published:2018-07-02