This issue occurs in Knowledge V3. When a user enters two numbers or letters into the homepage search, the search begins, but it keeps spinning and never returns any results. The page turns white with two columns and a spinning circle in the left column.
Steps to Reproduce
In an instance with Knowledge V3:
- Navigate to Knowledge > Homepage.
- In the search field, type F5 and hit the Enter key on your keyboard.
The page turns white with two columns and a spinning circle in the left column that never stops spinning. No search results are returned.
This issue is fixed in all current supported versions, please review the Fixed In section to determine if your instance needs to be upgraded.
Related Problem: PRB709014