This issue occurs in Knowledge V3. When a user enters two numbers or letters into the homepage search, the search begins, but it keeps spinning and never returns any results. The page turns white with two columns and a spinning circle in the left column.


Steps to Reproduce


In an instance with Knowledge V3:

  1. Navigate to Knowledge > Homepage.
  2. In the search field, type F5 and hit the Enter key on your keyboard.

The page turns white with two columns and a spinning circle in the left column that never stops spinning. No search results are returned.



This issue is fixed in all current supported versions, please review the Fixed In section to determine if your instance needs to be upgraded.


Related Problem: PRB709014

Seen In

Geneva Patch 6
Geneva Patch 7
Helsinki Patch 3

Fixed In

Geneva Patch 11
Helsinki Patch 10
Istanbul Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:36:37