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Symptoms


Process Flow Formatter is not available for knowledge associated tables such as 'kb_template_faq'.

Release


Kingston / Jakarta

Cause


Process Flow Formatter (sys_process_flow) record does not exist Out of Box for FAQ (kb_template_faq) table and associated knowledge table.

Resolution


Out of Box there are no Process Flow Formatter defined for the knowledge tables. In order to implement this functionality you will need to define separate process flow definitions for the knowledge table and for the child tables (e.g FAQ). Extension tables do not inherit process flow formatters.

Please see the screenshot below:

 

 

In order to define new process flow formatter stages :

  1. Navigate to sys_process_flow.LIST 
  2. Click Create New
  3. Configure the process flow formatter as required for the new table. 

Here is the link to the documentation: Process flow formatter

 

Article Information

Last Updated:2018-06-29 08:43:30
Published:2018-06-29