With a Zabbix connector instance configured, the data in the Description field in original events in Zabbix contains Japanese characters.  However, in the event / alert created on the ServiceNow instance, the Japanese characters display as HTML code.

For example:

Original data in Zabbix : 【OTC管理機器】[SNMP-Trap] PortのLinkUpを検知しました

Data in event description : \u3010OTC\u7ba1\u7406\u6a5f\u5668\u3011[SNMP-Trap] Port\u306eLinkUp\u3092\u691c\u77e5\u3057\u307e\u3

Steps to Reproduce

  1. Configure a Zabbix connector instance on the ServiceNow instance.

  2. Wait until events/alerts are created.

  3. Check the Description field of the events/alerts.

    Note that the Japanese characters appears in HTML code.


In the following MID Server script include:

var res = parser.parse(body);
var res = JSON.parse(body);




The issue is targeted to be fixed in Madrid release

Related Problem: PRB1292160

Seen In

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Intended Fix Version


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Article Information

Last Updated:2018-10-02 16:38:29