The Contents of the "Communications" tab in Major Incident Workbench is not translated.

Steps to Reproduce

This example uses Finnish as the language.

  1. Install the Finnish language plugin and the Major Incident Management plugin with demo data.

  2. Go to the list of all Major Incidents then open any Major Incident.

  3. Click on the Major Incident Workbench button.

  4. Change the language to Finnish.

  5. Click on the Communications tab on the left side of the workbench page.

    Note that instead of the Technical Resolution and Business Communication alerts appearing in Finnish, they are in English.



After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1292335

Seen In

Kingston Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:36:41