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Description

Installing the Nuvolo application may sometimes result in an OutOfMemory error. The input stream for unzipping each file entry is not always released properly.

 

Steps to Reproduce

  1. Activate the "Managed Document" plugin as prerequisites for the known affected application Nuvolo.
  2. Try to install the application into the internal certification instance.
  3. Note the progress activity stops at 2% and a system error is thrown:
      java.lang.OutOfMemoryError

Workaround

If an upgrade to one of the fixed version patches listed below is not possible, contact ServiceNow customer support to have the application manually installed on your affected instance.

 


Related Problem: PRB1253833

Seen In

Helsinki Patch 11
Istanbul Patch 3
Jakarta Patch 1

Fixed In

Jakarta Patch 9
Kingston Patch 6
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-08-16 21:35:23
Published:2018-06-28