A dot-walk field on a form of Type URL causes the form not to load that field's value for non-admin users when a reference to that field's table is invoked (for example, populating a caller_id on incident form).

Steps to Reproduce

1. Log in as admin. 
2. Navigate to Tables > Sys_user and create new column with the name "Website of type URL.
3. Go to Incident.do > Configure Form Layout.
4. Add the dot-walked field Caller.Website on the form. 
5. Go to Users and search for Beth Anglin.
6. Add any link in the web site. 
7. Go to Incident.do and select the caller as Beth Anglin.
The website will autopopulate. 
8. Impersonate User - Beth Anglin and go to Incident.do. 
9. Select Caller - Beth Anglin. 
Note that console errors occur and the website is not autopopulated. 


After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB666774

Seen In

Fuji Patch 10
Geneva Patch 3 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-11-16 01:54:26