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Dot-walk fields of type URL cause console errors for non-admin users and URL Value does not get autopopulated - Known Error
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  • Dot-walk fields of type URL cause console errors for non-admin users and URL Value does not get autopopulated
KB0690773

Dot-walk fields of type URL cause console errors for non-admin users and URL Value does not get autopopulated


601 Views Last updated : Oct 17, 2023 public Copy Permalink
KB Summary by Now Assist

Description

A dot-walk field on a form of Type URL causes the form not to load that field's value for non-admin users when a reference to that field's table is invoked (for example, populating a caller_id on incident form).

Steps to Reproduce

1. Log in as admin. 
2. Navigate to Tables > Sys_user and create new column with the name "Website of type URL.
3. Go to Incident.do > Configure Form Layout.
4. Add the dot-walked field Caller.Website on the form. 
5. Go to Users and search for Beth Anglin.
6. Add any link in the web site. 
7. Go to Incident.do and select the caller as Beth Anglin.
The website will autopopulate. 
8. Impersonate User - Beth Anglin and go to Incident.do. 
9. Select Caller - Beth Anglin. 
Note that console errors occur and the website is not autopopulated. 
 

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.

 


Related Problem: PRB666774

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