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HR workflows not running - Support and Troubleshooting
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  • HR workflows not running
KB0690767

HR workflows not running


287 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When an HR record is created the workflows will not attach and run.

Release

All versions

Cause

Due to a custom change made on the state flow record.

Resolution

State flow record - /nav_to.do?uri=sf_hr_case.do?sys_id=15d129b3df23210068c37a0d3df26313

This state flow record is being called by an base system business rule - /nav_to.do?uri=sys_script.do?sys_id=19d129b3df23210068c37a0d3df26313

and there is a starting state and ending state missing. 

Reverting the state flow to the base system one will help resolve the issue.


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