Single Score not rendering in homepage if the query condition contains UTF-8 characters, like japanese

Steps to Reproduce

Create a new label with a value in Japanese characters and language set to "EN":

  1. Create new field
    • Type: String
    • Choice List Specification: Dropdown with Choices
    • Use the following examples in Japanese:
      • Label : 日本語
      • Value: 日本語
      • Label : 英語
      • Value: 英語
  2. Create a report with these fields as a filter.
  3. Add the contents to a home page or dashboard and you get the following error:
    • "ERROR: An error occurred while generating chart."


This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1259449

Seen In


Intended Fix Version

Jakarta Patch 10
Kingston Patch 8

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-07-11 19:04:50