Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Browser freezes when expanding the related fields in the classic UI when there is a filter with a table with related fields - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Browser freezes when expanding the related fields in the classic UI when there is a filter with a table with related fields
KB0690227

Browser freezes when expanding the related fields in the classic UI when there is a filter with a table with related fields


1968 Views Last updated : Oct 16, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When expanding the related fields on a filter condition in the classic UI the browser freezes

Steps to Reproduce

  1. Set the property glide.ui.list.allow_extended_fields to true
  2. Go to create a new report in the Classic UI
    • To enable the Classic UI, click on the "Switch to Classic UI" link in the top right corner of the report
  3. Select table: "CI Relationship [cmdb_rel_ci]"
  4. Remove all the selected columns and add "Parent", "Child" and "Child.Schedule"
  5. Add the filter condition "Parent.class" is "Application"
  6. Name your report and save it
  7. Open the report again, click on the filter conditions and expand on "Child [+]" option

The browser will freeze, it will keep running async ajax that will eventually make the browser freeze for a long time.

Workaround

Use the New UI for creating the report and running the report. To navigate to the New UI, click on the link "Switch to New UI" on the top right corner of the report


Related Problem: PRB1251704

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.