Description
Catalog UI policy or client script to hide variable is not respected when hovering over the preview icon of records for incident/requested items tables. The hidden variable will still show on the preview window although the variable is hidden through UI policy.
Steps to Reproduce
-
Go to the sc_cat_item table and create two variables names v1 and v2 of type Yes/No.
-
Create a catalog UI policy to hide the v1 variable based on the condition v2 is "Yes".
-
Go to the catalog item and click Try It to raise a new request.
-
Open the created request, scroll down, and hover over the requested item.
The hidden variable is still shown.
Workaround
The previous workaround was to modify the variables shown by creating a "sys_popup" view for the target table & moving the desired variables to the selected slushbucket. This does NOT work for Service Catalog variables since they are contained by "Variable Editor" field. If you were to remove the Variable Editor field from a form, all variables would be removed.
After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or future releases at this time. We do not make this decision lightly, and we apologize for any inconvenience this may cause
Because of this, the best way to achieve the desired outcome of controlling which variables display while hovering over "i" icon is via ACL. ACL implementation is not supported by ServiceNow Support but there are helpful community articles on ServiceNow Community to get started.
Related Problem: PRB580004
