Catalog UI policy or client script to hide variable is not respected when hovering over the preview icon of records for incident/requested items tables. The hidden variable will still show on the preview window although the variable is hidden through UI policy.

Steps to Reproduce

  1. Go to the sc_cat_item table and create two variables names v1 and v2 of type Yes/No.

  2. Create a catalog UI policy to hide the v1 variable based on the condition v2 is "Yes".

  3. Go to the catalog item and click Try It to raise a new request.

  4. Open the created request, scroll down, and hover over the requested item.

    The hidden variable is still shown.


Customize the sys_popup view to remove the variable you want to hide from the user.

  1. Go to the table that the reference field points to (the 'sc_req_item' table for example) and open the form view for any record.

  2. Right-click on the list header, and choose Configure->Form Layout.

  3. In the "Form view and section" area, select the View name drop-down list.

  4. In this list, look for sys_popup.

    You might need to create it if you don’t have it.

  5. In the slushbucket, remove the variables you want to hide from the Selected list.


Related Problem: PRB580004

Seen In

Helsinki Patch 3 Hot Fix 7

Associated Community Threads

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Article Information

Last Updated:2019-03-04 08:10:12