Catalog UI policy or client script to hide variable is not respected when hovering over the preview icon of records for incident/requested items tables. The hidden variable will still show on the preview window although the variable is hidden through UI policy.

1. Go to the sc_cat_item table and create two variables names v1 and v2 of type Yes/No.

2. Create a catalog UI policy to hide the v1 variable based on the condition v2 is "Yes".

3. Go to the catalog item and click Try It to raise a new request.

4. Open the created request, scroll down, and hover over the requested item.

   The hidden variable is still shown.

Customize the sys_popup view to remove the variable you want to hide from the user.

1. Go to the table that the reference field points to (the 'sc_req_item' table for example) and open the form view for any record.

2. Right-click on the list header, and choose Configure->Form Layout.

3. In the "Form view and section" area, select the View name drop-down list.

4. In this list, look for sys_popup.

   You might need to create it if you don’t have it.

5. In the slushbucket, remove the variables you want to hide from the Selected list.