Notifications

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Description

The scorecard scores are including the canceled incidents while calculating the average days the incidents were open.

Release or Environment

Kingston

Cause

The indicator source is missing the condition to filter the incidents that are canceled.

Resolution

State is not canceled to the indicator source.

Additional Information

We have seen that this only happens in upgraded instances and not new installed ones.

Article Information

Last Updated:2020-09-01 01:50:05
Published:2020-09-01