Description

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This article is meant to provide information on how a customer can hide a service portal widget based on a record state.

Procedure

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Please see below community post and Youtube video which go through how a customer can achieve the behavior in their Service Portal.

https://community.servicenow.com/community?id=community_question&sys_id=e36576ebdb261b40fece0b55ca9619b7&view_source=searchResult

https://www.youtube.com/watch?time_continue=6&v=-eJMULIa43A

Applicable Versions

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All Supported