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How to hide a widget based on the record state - Support and Troubleshooting
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  • How to hide a widget based on the record state
KB0690135

How to hide a widget based on the record state


1882 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

This article is meant to provide information on how to hide a service portal widget based on a record state


Resolution

Please see below community post and Youtube video which go through how a customer can achieve the behavior in their Service Portal.

https://community.servicenow.com/community?id=community_question&sys_id=e36576ebdb261b40fece0b55ca9619b7&view_source=searchResult

https://www.youtube.com/watch?time_continue=6&v=-eJMULIa43A




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