Requesting a WSDL in a browser can cause an instance to run out of memory when the property glide.web_service.hierarchical is set to true.

Steps to Reproduce

  1. Create the glide.web_service.hierarchical system property and set it to true.

  2. Try to generate the WSDL through https://<instance>/

    Note memory issues.



Disable the glide.web_service.hierarchical system property by setting it to false.

Related Problem: PRB1271029

Seen In

There is no data to report.

Intended Fix Version


Fixed In

Kingston Patch 4 Hot Fix 2
Kingston Patch 7

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-15 06:20:54