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Symptoms


When moving a parent incident to resolved, child incidents are not moving to resolved.

Release


Kingston Patch 5

Cause


The 'Update Child Incidents' business rule was modified; therefore, it was skipped during the upgrade.

Resolution


Revert to the out of box version of the business rule.

 

Article Information

Last Updated:2018-06-20 05:47:00
Published:2018-06-20