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Description

Symptoms

Admins are unable to see the records in a table:

  • They are getting "Number of rows removed from this list by Security constraints: 20" Error when trying to access table or a record
  • After debugging ACL you noticed Admin Override is checked, that means admin should pass that ACL

Cause

  • System Property 'glide.security.admin.override.accessterm' is false
  • This property when set to false means that, if there are a number of ACLs on the same table/field and admin override is false on one of them, then admin override for all ACLs are considered as false

Resolution

  1. Search for the system property 'glide.security.admin.override.accessterm' in sys_properties table:
    • https://<instance-name>.service-now.com/sys_properties_list.do?sysparm_query=name%3Dglide.security.admin.override.accessterm
  2. Change the value from 'false' to 'true'
  3. If the property is not available on the instance you can add it with the following details:
    • Name: glide.security.admin.override.accessterm
    • Type: true/false
    • Value: true
    • Description: When it is set to true, it evaluates the admin overridable condition at the access term level.  

Additional Information

Here you can read more about this system property: Admin Override Property

Article Information

Last Updated:2019-08-02 21:11:33
Published:2019-05-22