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IE11 browser crash for invalid chars found in a record - Support and Troubleshooting
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  • IE11 browser crash for invalid chars found in a record
KB0690054

IE11 browser crash for invalid chars found in a record


381 Views Last updated : Aug 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Opening a record on IE11 breaks the form and gets an exception "Error Message: service-now.com is not response recover webpage "

Release

All supported releases

Cause

Invalid text contained in the record.

These invalid characters might be inserted usually when you are copy pasting from a text editor (Best guess copying from a Word document using "Ctrl + a") . Possibly when you are copying an entire document and pasting it in a field.

Resolution

Export the XML of the record and check if invalid invisible chars in the field. Notice in the below text there are invisible chars, 

 

Please remove the chars in the XML and update it again.

 


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