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Description

UI15 loads home.do instead of $pa_dashboard.do when the home page setting is set to Dashboards and loaded in the iFrame by clicking on the bookmark/favorites.

Steps to Reproduce

  1. If you are not using UI15, switch to UI15.
    2. Click the gear icon next to the chat and logout button.
    3. In the drop-down list, under the Home header choose Dashboards.
    4. Click on the Home button on the bookmark in the left side bookmarks.

    Note that the homepage (home.do) is loaded instead of the dashboard (pa_dashboard.do)  Navigating via URL (https://<instance-name>.service-now.com/home.do redirects to the dashboard.

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.

 


Related Problem: PRB1256148

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Article Information

Last Updated:2018-06-28 22:25:13
Published:2018-06-29