Issue
Symptoms
Users cannot access responsive dashboards.
Release
Jakarta Patch 6+
Cause
- Responsive dashboards are disabled
- Responsive dashboards are dependent on the boolean variable glide.cms.enable.responsive_grid_layout
- glide.cms.enable.responsive_grid_layout is either set to false or it does not exist
Resolution
Enable Responsive Dashboards (Role required: Admin)
- In the filter navigator enter "sys_properties.list"
- Search the Name column for "glide.cms.enable.responsive_grid_layout"
- If the glide.cms.enable.responsive_grid_layout was found:
- Change the value from False to true.
- If the glide.cms.enable.responsive_grid_layout was not found:
- Create the glide.cms.enable.responsive_grid_layout system property.
- https://docs.servicenow.com/bundle/istanbul-platform-administration/page/administer/reference-pages/task/t_AddAPropertyUsingSysPropsList.html
- If the glide.cms.enable.responsive_grid_layout was found:
- All new and existing dashboards should now be responsive.