Symptoms

Users cannot access responsive dashboards.

Release

Jakarta Patch 6+ 

Cause

• Responsive dashboards are disabled
• Responsive dashboards are dependent on the boolean variable glide.cms.enable.responsive_grid_layout
  
• glide.cms.enable.responsive_grid_layout is either set to false or it does not exist
  
  

Resolution

Enable Responsive Dashboards (Role required: Admin)

• In the filter navigator enter "sys_properties.list"
  
• Search the Name column for "glide.cms.enable.responsive_grid_layout"
  • If the glide.cms.enable.responsive_grid_layout was found:
    • Change the value from False to true.
  • If the glide.cms.enable.responsive_grid_layout was not found:
    • Create the glide.cms.enable.responsive_grid_layout system property.
    • https://docs.servicenow.com/bundle/istanbul-platform-administration/page/administer/reference-pages/task/t_AddAPropertyUsingSysPropsList.html