Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Troubleshooting users unable to access responsive dashboards - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Troubleshooting users unable to access responsive dashboards
KB0689652

Troubleshooting users unable to access responsive dashboards


712 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Users cannot access responsive dashboards.

 

Release


Jakarta Patch 6+ 

 

Cause


  • Responsive dashboards are disabled
  • Responsive dashboards are dependent on the boolean variable glide.cms.enable.responsive_grid_layout
  • glide.cms.enable.responsive_grid_layout is either set to false or it does not exist

Resolution


Enable Responsive Dashboards (Role required: Admin)

  • In the filter navigator enter "sys_properties.list"
  • Search the Name column for "glide.cms.enable.responsive_grid_layout"
    • If the glide.cms.enable.responsive_grid_layout was found:
      • Change the value from False to true.
    • If the glide.cms.enable.responsive_grid_layout was not found:
      • Create the glide.cms.enable.responsive_grid_layout system property.
      • https://docs.servicenow.com/bundle/istanbul-platform-administration/page/administer/reference-pages/task/t_AddAPropertyUsingSysPropsList.html
  • All new and existing dashboards should now be responsive.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.