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A story task is not created when you submit an enhancement - Support and Troubleshooting
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  • A story task is not created when you submit an enhancement
KB0689635

A story task is not created when you submit an enhancement


652 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When you would submit an enhancement request the workflow completes but the story task record isn't created.

Release

Kingston

Cause

 The story task record isn't set to display with in the request record but does exist with in the story table.

Resolution

The story task record can be configured to display via the related list settings.
    1. Navigate to the request.
    2. Right click on the request name and mouseover 'Configure' and then click on 'Related List.'
    3. Find 'Story -> Parent' under available related lists and add it to the selected related lists and click save.
    4. Scroll to the bottom of the request page and you should see a stories tab with the corresponding story attached to the request listed.

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