Knowledge Versioning: Tags do not copy over to the new version of a knowledge article after activating the Knowledge Management Advanced plugin

Steps to Reproduce

  1. Activate the Knowledge Management Advanced plugin.

  2. Navigate to Knowledge > Create New.

  3. Create a new article and add a tag to it, then publish the article.

  4. Open the same article and click the Checkout button.

    Return to the Knowledge Management page and check the old tag that you added.

    Note that the article does not exist in that tag, as the tag is removed when you check out the new version of the article.




This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1253223

Seen In

There is no data to report.

Intended Fix Version

Jakarta Patch 10
Kingston Patch 8

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-14 06:53:23