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Symptoms


Not able to save an SC Catalog Task record with mandatory variables on the associated RITM variable editor. Receive an error when trying to save the sc_task record stating "The following mandatory fields are not filled in: {sys_id's}" where the sys_id's are values for the selections of the mandatory variables in the RITM Variable Editor.

Release


Kingston

Cause


Kingston introduced a new form object for service catalog items and tasks. However, we have seen a few issues with variables when using the new form. As a workaround, you can add a system property and set the value to false (See Resolution). 
 

Resolution


 
1. In the instance navigator System Properties > All Properties 
2. Create a new property 
3. Property name: glide.sc.use_sc_form_v2 
4. Type: true | false 
5. Value: false

Article Information

Last Updated:2018-06-13 18:19:59
Published:2018-06-13