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Resizing a window on Service Portal sets the focus incorrectly for some widgets - Support and Troubleshooting
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  • Resizing a window on Service Portal sets the focus incorrectly for some widgets
KB0689598

Resizing a window on Service Portal sets the focus incorrectly for some widgets


775 Views Last updated : May 28, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Resizing a window on Service Portal sets the focus incorrectly for some widgets.

 

Release

All supported.

Cause

This issue is due to the column size being set incorrectly.

Resolution

To resolve, do the following:

  1. Check the column records for each of the containers.
  2. Confirm that all of them have the same size configuration, for example, Size - xs, Size - sm, Size - md, and Size - lg.

Related Links

Create and edit a page using the Service Portal Designer


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