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Symptoms


Approvals are being skipped when an item is ordered from the Service Portal.

Release


Jakarta Patch 6

Cause


The advanced script is querying a custom table based on the requested item; however, a related record did not exist on this table.

Resolution


Add the appropriate records to the custom table to resolve the issue.

Article Information

Last Updated:2018-08-03 08:44:35
Published:2018-06-20