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Description

Catalog Client scripts on order guides do not work in service portal since Jakarta Patch 9. There is no issue in back-office Native UI, when clicking on 'Try It' on the order guide.

 

Steps to Reproduce

1. Login a Jakarta Patch9 instance.

2. Open the order guide:
 /sp?id=sc_cat_item_guide&sys_id=25110912372211003e7d40ed9dbe5dd6

3. Observe there is a catalog client script that is written for this order guide:
 /catalog_script_client.do?sys_id=407a93f8dbead700e99236cb7c9619e7
4. Observe catalog client scripts are not executed.

5. Observe the issue does not occur in native UI:
 /com.glideapp.servicecatalog_cat_item_guide_view.do?v=1&sysparm_initial=true&sysparm_guide=25110912372211003e7d40ed9dbe5dd6

6. The issue occurs on order guides in service portal: /sp?id=sc_cat_item_guide&sys_id=25110912372211003e7d40ed9dbe5dd6

7. Observe the issue is not seen for any client script on catalog items, record producers, and normal forms in service portal: 
- record producer on service portal: /sp?id=sc_cat_item&sys_id=eb0d5b18dbd21300e99236cb7c96194b
- incident form in service portal: /sp?id=form&table=incident&sys_id=8d641046c0a80164000bc7c0d3ed46a0

Workaround

There is no workaround applicable. Please review the Fixed In version list to plan an upgrade to a patch containing the fix.

 


Related Problem: PRB1287069

Seen In

Jakarta Patch 9

Intended Fix Version

Jakarta Patch 10
Jakarta Patch 9 Hot Fix 4
Kingston Patch 7
London

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-22 02:22:29
Published:2018-06-11