[Mobile] Not able to search any configuration item record for a reference field after clicking the magnifying glass

Steps to Reproduce

  1. Make sure that Configuration Item field is in the Mobile view for incident.

    For more information, see the product documentation topic Mobile list view.

  2. Go to /$

  3. Click on the magnifying glass of the reference field Configuration Item and try to search for any item.

    No item is found.



After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1263528

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Article Information

Last Updated:2019-05-21 11:39:14