IE: List view - If clicking on a drop-down field with also a drop-down dependent field as category and sub_category, clicking on sub_category doesn't allow the selection of a value collapsing the drop-down list.

Steps to Reproduce

  1. Go to incident.list.

  2. Make sure that category is in the list view and double-click it.

    A pop-up window appears that enables you to select a value for category and sub_category.

  3. Once a value is chosen for category, try to select a value for sub_category with one click.

    Note that the drop-down list of subcategory collapses and doesn't allow you to select a value.



After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1261810

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Article Information

Last Updated:2019-05-21 11:36:24