Symptoms

The description of a catalog item does not show up when the item is opened/viewed on mobile web or on the mobile app.

Release

All releases

Environment

Mobile web or mobile native app

Cause

The description field on sc_cat_item table is of type HTML.

Resolution

Convert the field type of description on sc_cat_item from HTML to Translated HTML (OOB it's Translated HTML).

Additional Information

More information regarding changing a field's data type: Dictionary entry data types