Copy and pasting an image in a HTML field of an Incident record producer does not add the image as an attachment to the record, unlike doing so for a catalog item.

Steps to Reproduce

  1. Navigate to Create Incident record producer

  2. Create a variable of 'HTML' type and try to map it to a custom variable of type HTML in the incident table.

  3. Try creating a record through the record producer and, in the HTML field, copy and then paste an image.

  4. Submit the record.

  5. Open the newly created record.

    Note that the image is present in the HTML field but is not available as an attachment in the record producer. This behavior doe s not match the result of the same procedure for Catalog items.


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Related Problem: PRB1288986

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Article Information

Last Updated:2019-05-21 11:37:36