Description
Symptoms
- On UI11 service catalog form, the catalog client scripts doesn't get executed.
- While loading the service catalog form, looking at the browser console log reveals below errors,
Uncaught ReferenceError: $j is not defined
at klass.getMetricStats [as callbackFunction] (com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_stack=home.do:1309)
at klass._responseReceived (js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19887)
at klass._processReqChange (js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19745)
getMetricStats @ com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_stack=home.do:1309
_responseReceived @ js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19887
_processReqChange @ js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19745
XMLHttpRequest.send (async)
_sendRequest @ js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19734
_makeRequest @ js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19706
(anonymous) @ js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19682
setTimeout (async)
_getXML0 @ js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19682
getXML @ js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:19671
(anonymous) @ com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_stack=home.do:1298
Uncaught ReferenceError: $j is not defined
at Object.send (js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:36339)
at klass._clientTransaction (js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:36577)
at klass.fireEvent (js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:7797)
at klass.fire (js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:7822)
at firePageTimer (com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_stack=home.do:1550)
at setTimeGraph (com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_stack=home.do:1523)
at com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_stack=home.do:1515
at runAfterPageLoadedEvents (js_includes.jsx?v=04-19-2018_1049&lp=Wed_Jun_06_17_44_58_PDT_2018&c=6_61:7152)
Release
Istanbul, Jakarta, Kingston
Cause
With Istanbul release onwards, UI11 is not working as expected since it is deprecated as per document, hence system throws "$j is not defined error" on console and catalog client scripts are not executed.
Resolution
Activate UI16 plugin and set the property "glide.ui.doctype" to "true", so that instance will be pushed to use the latest User Interface and libraries.