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During preview the Service Status Subscription widget is missing - Support and Troubleshooting
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  • During preview the Service Status Subscription widget is missing
KB0689013

During preview the Service Status Subscription widget is missing


687 Views Last updated : May 30, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

After adding the Service Status Subscription widget, it does not show up when previewing a page. 

Release

All available releases.

Cause

This is because no services are selected. 

Resolution

To have the widget display, do the following:

  1. Go to this page on your instance: https://<instance-name>.service-now.com/<portal-name>?id=service_status
  2. Select any of the services to view the status.

The widget is now visible and can be used to subscribe to the updates. 


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