The lookup icon (magnifying glass) next to reference fields is greyed out when users are trying to create a new record from a reference list.
- On a sys_user record click the lookup icon next to Department
- In the Department list view, click the New button to create a new Department record
- The Department form (in the Reference List view) shows the lookup icons as greyed out
Eureka and Later
Users should utilize the typeahead auto-complete functionality from within the Reference view.
Related community post with this information- https://community.servicenow.com/community?id=community_question&sys_id=041f8fa1dbdcdbc01dcaf3231f9619bf