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Lookup icons are greyed out on popup windows and reference lists - Support and Troubleshooting
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  • Lookup icons are greyed out on popup windows and reference lists
KB0689012

Lookup icons are greyed out on popup windows and reference lists


3271 Views Last updated : Jan 2, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

The lookup icon (magnifying glass) next to reference fields is greyed out when users are trying to create a new record from a reference list.

 

Symptoms

Example:

  1. On a sys_user record click the lookup icon next to Department 
  2. In the Department list view, click the New button to create a new Department record
  3. The Department form (in the Reference List view) shows the lookup icons as greyed out

 Reference List View the magnifying glass icon is grayed out

Release

  Eureka and Later

Cause

This behavior is working as expected and was an intentional change made with the Eureka release. In Eureka, the magnifying glass was greyed out with text indicating that auto-complete should be used instead of another lookup. However after Eureka, the lookup icon is simply greyed out without indicator text. 
 
Inspecting the element shows the following information:
"Lookup unavailable in Reference Lists, use autocomplete"
 
HTML inspect of the buttons reference element

Resolution

  

The developers made this change because opening another lookup window from within a popup window would overwrite the current popup users were originally in.

Users should utilize the typeahead auto-complete functionality from within the Reference view.

Related Links

Related community post with this information- Reference lookup icon missing in reference list view


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