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Symptoms


User presence is not displaying green-dot next to the user profile picture to denote whether the user is logged in. 

Release


All the available releases

Cause


UI Presence API might be disabled via system property 

Resolution


Customer might have the system property named - glide.rest.apis.disabled and if the value contains Presence Service API is causing the issue. 
https://<instance-name>.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=84478983db067640ced4fd271d96191e

 

Additional Information


The user might have set that particular value to the property for performance improvements. So proper testing should be done before editing the same.

Article Information

Last Updated:2018-07-31 14:38:29
Published:2018-06-14