Notifications

307 views

Symptoms


Asset and Asset tag are empty for the imported CIs

 

Cause


Model category does not exist for cmdb_ci_computer and cmdb_ci_win_server class.

 

Resolution


SCCM Integration imports CI into cmdb_ci_computer and cmdb_ci_win_server class.If assets needs to be created for computers and server class as part of inetgration then model category should exist for those classes.Please follow the below steps to create a model category.

 

How to create a model category for a CI class?

1.Open Product Catalog > Product Models > Model Categories.

2.Click New

3.Create a Model Category for  'cmdb_ci_computer' and 'cmdb_ci_win_server' class and associate with alm_hardware asset.

4.Save

 

Please check ServiceNow's documentation site to know more about Model categories

https://docs.servicenow.com/search?q=Model+categories

 

 

 

Article Information

Last Updated:2018-06-11 05:54:28
Published:2018-06-11