No agents are available under the Team tab on the Central Dispatch page if the Use agent or task scheduling option in the Assignment tab of the Field Service configuration is not enabled.

Steps to Reproduce

  1. Log in as a user with the WM Dispatcher role.

  2. Go to the Central Dispatch page.

    For more information, see the product documentation topic Central dispatch.

  3. Check that agents are available under the Team section for dispatching the Work Order Task.

  4. Impersonate the Sys Admin user and navigate to the Field Service > Administration > Configuration.

  5. Go to the Assignment tab and disable the Use agent or task scheduling option.

  6. Impersonate as a user with WM Dispatcher role and go to the Central Dispatch page.

    Note that nothing is listed under the Team tab and nothing to search under Agent either.



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Related Problem: PRB1238922

Seen In

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Intended Fix Version

Jakarta Patch 10
Kingston Patch 7

Safe Harbor Statement

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Associated Community Threads

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Article Information

Last Updated:2018-06-10 23:56:21