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Description

No agents are available under the Team tab on the Central Dispatch page if the Use agent or task scheduling option in the Assignment tab of the Field Service configuration is not enabled.

Steps to Reproduce

  1. Log in as a user with the WM Dispatcher role.

  2. Go to the Central Dispatch page.

    For more information, see the product documentation topic Central dispatch.

  3. Check that agents are available under the Team section for dispatching the Work Order Task.

  4. Impersonate the Sys Admin user and navigate to the Field Service > Administration > Configuration.

  5. Go to the Assignment tab and disable the Use agent or task scheduling option.

  6. Impersonate as a user with WM Dispatcher role and go to the Central Dispatch page.

    Note that nothing is listed under the Team tab and nothing to search under Agent either.

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1238922

Seen In

There is no data to report.

Fixed In

Jakarta Patch 10
Kingston Patch 7
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-19 11:56:18
Published:2018-06-11